OUR MISSION AND VALUES
In today’s business landscape, technology is a vital asset affecting every aspect of an organization’s growth and progress. It is a key differentiator influencing an organization’s competitive edge. You cannot do without optimally performing and secure hardware, software, networking and mobile business systems supporting critical business operations and enabling seamless customer, client and employee interactions. Avid Technology Resources is your strategic ally assisting you with every aspect of IT and telecommunications set-up, installation, management and issue resolution.
Our mission is to be the leading provider of IT field service technicians in the United States. We also aspire to expand our footprint to more countries around the globe.
Client satisfaction is our top priority.
- Provide agile on-demand solutions to clients' technology needs
- Improve operational efficiency, minimize risk of downtime and reduce labor costs by a significant margin
- Deliver consistently exceptional services that empower clients to make the most of their IT assets
- Scale up our network of skilled field technicians to serve many more businesses seeking professional and reliable IT services
- Stay on the pulse of technology developments and evolutions to improve our technical and customer support services
Core Values
The Avid™ Advantage
Responsive
Variety of response times including: Large project rollouts, same day response time including 4-hour SLA, Next business day/next calendar day, Nights and weekends, holidays.
Responsible
Technician screening process – helps insure quality on-site technicians.
Relational
Personal relationships with our customers and our technicians.
Reliable
We design our service to meet your needs. You set the process and the requirements. We ensure it is followed.
