WHAT MAKES AVID DIFFERENT
We provide a range of IT Services
We pride ourselves on our strong service culture empowering our clients to leverage their IT and telecommunication systems profitably while helping our manufacturer partners’ meet their consumer warranty obligations.
We Monitor All Client Calls
To ensure the highest levels of customer service, Avid Technology Resources monitors all field service calls. Oversight over every client request enables us to demonstrate accountability for performance, enhance productivity and efficiency.
Live Answer Dispatchers Match Your Needs with the Right Technician
Live chat is vital to a positive client experience, enabling us to engage with you in your hour of need so that timely help can be dispatched at your office, restaurant or retail outlet. Our live answering support ensures seamless communications without any delays or disruptions
We partner directly with your company or partner with your OEM providing the hands and eyes to accomplish any hardware related service call. Including troubleshooting, cabling, network connectivity, break-fix, installs, and roll-outs.
We combine reliable service, quick response times and competitive costs in a compelling package. If you’re looking to establish a nationwide presence partner with us.
services
Our services meet the various IT needs of retail, hospitality and small businesses. Comprehensive and competent on-site technical assistance helps clients extract maximum business value from their technology equipment through smooth operations and informed use of IT assets.
technicians you can trust
Avid Technology Resources has a nationwide network of subcontracted technicians. Our technicians are available in real-time to resolve your technical issues and assist with your IT projects in a highly agile way. We have a quality-focused approach to everything we do, and that includes recruiting skilled and proficient Field Service Engineers. Specifically, we look for the following qualities in service technicians:
Boots on the ground experience that allows them to understand clients’ needs and align solutions to their requirements.
Good communication skills to explain issues and solutions.
Honesty, accountability and dedication to assisting clients in a meaningful, ethical way.
technicians you can trust
Avid Technology Resources has a nationwide network of subcontracted technicians. Our technicians are available in real-time to resolve your technical issues and assist with your IT projects in a highly agile way. We have a quality-focused approach to everything we do, and that includes recruiting skilled and proficient Field Service Engineers. Specifically, we look for the following qualities in service technicians:
Boots on the ground experience that allows them to understand clients’ needs and align solutions to their requirements.
Good communication skills to explain issues and solutions.
Honesty, accountability and dedication to assisting clients in a meaningful, ethical way.
Core Values
The Avid™ Advantage
Responsive
Variety of response times including: Large project rollouts, same day response time including 4-hour SLA, Next business day/next calendar day, Nights and weekends, holidays.
Responsible
Technician screening process – helps insure quality on-site technicians.
Relational
Personal relationships with our customers and our technicians.
Reliable
We design our service to meet your needs. You set the process and the requirements. We ensure it is followed.
The growing need for IT field service assistance
In the face of increasing customer expectations and fierce competition, businesses are under pressure to redefine their customer service strategies. Some of the strategies revolve around technology, a vital backbone. The goal is to provide differentiated services driven by technological improvements and advancements.
